Now routing 2M+ emails a month

Your inbox, handled by an AI agent that knows when to send, review, or escalate.

ReachWorks reads, drafts, and routes every email through a confidence-aware pipeline — so your team only touches the messages that truly need a human.

83%
of replies fully automated
12s
median response time
0
missed escalations
Three routing tiers

Every email goes exactly where it should

ReachWorks scores each message and routes it down one of three lanes — automatically, no rules to babysit.

High confidence

Auto-Send

Routine replies the agent is certain about — sent instantly in your voice, logged for review.

  • Order confirmations, FAQs, scheduling
  • Tone matched to past threads
  • Full audit trail on every send
Medium confidence

Human Review

Drafted, summarized, and queued for one-click approval. You stay in the loop on what matters.

  • Side-by-side draft + source thread
  • Approve, edit, or reject in a click
  • Learns from every correction
Needs a human

Escalate

Sensitive, ambiguous, or high-stakes messages — routed to the right person with full context.

  • Custom escalation rules per topic
  • Slack, SMS, or email handoff
  • Zero missed VIPs or complaints
How it works

Connect once. The agent does the rest.

01

Connect your inbox

Securely link Gmail or Outlook in under two minutes. Read-only until you say go.

02

Train on your voice

The agent learns your tone, policies, and escalation rules from past threads.

03

Watch the pipeline run

Auto-Send, Human Review, and Escalate kick in — with a dashboard for every decision.

Pricing

Simple monthly retainers

Flat monthly pricing — no per-seat surprises. Cancel anytime.

Starter
$149/mo
+ $500 one-time setup

I help you write faster.

  • 1 connected inbox
  • Up to 500 emails/mo
  • AI-drafted replies (Human Review)
  • You approve every send
  • Email support
Book a call
Most popular
Professional
$399/mo
+ $1,500 one-time setup

I handle most of your inbox.

  • Up to 3 connected inboxes
  • Up to 2,000 emails/mo
  • Auto-Send above 90% confidence
  • Human Review queue 70-90%
  • Analytics dashboard
  • Guided onboarding + tuning
Book a call
Enterprise
Custom
Setup from $3,000

I run your inbox.

  • Unlimited inboxes
  • Unlimited email volume
  • Full Auto-Send + custom escalation rules
  • CRM / Gmail / booking integrations
  • Dedicated account manager
  • SSO and priority support
Talk to sales

One-time setup and onboarding from $1,500, scaling with integration complexity. Custom builds quoted on a call.

Ready to hand off your inbox?

Book a 20-minute call and we'll map your routing tiers live.

Book a call